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Support

We're a small team and we read every message.

To help us solve your problem faster, please include:

• The device you're playing on (e.g. iPhone 14, Android 13);
• The app version (shown in the game's Settings screen);
• A description of what happened, and a screenshot if you have one;
• For purchase issues, your store receipt from Apple or Google.

Frequently asked

I bought something and didn't receive it.

First, fully close and reopen the game — most purchases restore automatically. If it still hasn't arrived, email us with your store receipt and we'll sort it out. Because purchases are processed by Apple and Google, refunds must be requested through the relevant app store, but we're happy to help you deliver anything you paid for.

How do I restore my purchases on a new device?

Open the game, go to the shop or settings screen, and use Restore Purchases. Make sure you're signed into the same Apple or Google account you bought them with. Your progress is linked to your gaming account, so signing in on a new device brings it with you.

Will I lose my progress?

Your progress is saved on your device and synced to the cloud through your linked gaming account (Game Center, Google Play Games, or a Tater Tot Games account). Sign in with the same account on a new phone and your empire comes with you. If something went wrong, email us — we'll do our best to help recover it.

What are the odds on runner pulls?

Every pull's odds are published in the game before you spend anything, and the pity counter toward a guaranteed Signature is always visible. A Signature is guaranteed within a set number of pulls, and duplicates always level up a runner you own — a pull never means nothing.

Are there ads?

We never force ads on you. Any advertising in Street Baron is opt-in — you choose to watch a short ad in exchange for an in-game reward, and never have to in order to play.

Do I need an internet connection?

Street Baron is built to be enjoyed on the go, with generous offline progress — your plants grow and your stock waits for you while you're away. Some online features, like cloud save syncing and the weekly league, need a connection to update.

How do I delete my data?

You can request deletion of any personal information we hold by emailing [email protected]. See our Privacy Policy for details on your rights.

I'd like to cover the game / partner with you.

Great — press kits and business enquiries go to [email protected]. Tell us who you are and what you need.